1. Processing Time: All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders or there are unexpected delays, processing times may be extended. In such cases, we will notify you via email.

​

2. Shipping Rates & Delivery Estimates: Shipping charges for your order will be calculated and displayed at checkout. We offer the following shipping options:

• Standard Shipping: [5-7] business days

• Expedited Shipping: [2-3] business days

• Next Day Shipping: [1] business day

Please note that delivery times are estimates and begin from the date of shipping, not the date of the order. Delivery delays can occasionally occur due to external factors, such as carrier delays.

​

3. Shipping Carriers: We use UPS and USPS for all our shipping needs. You will receive a tracking number once your order has shipped, allowing you to monitor the status of your delivery. Some countries and regions may be subject to additional shipping fees or extended delivery times.

​

4. Order Issues: If your order is damaged or incorrect, please contact our customer service team within [7] days of receiving your shipment. We will work with you to resolve any issues promptly. For lost or delayed shipments, please allow [10] business days after the expected delivery date before reaching out.

6. Address Changes: Please double-check your shipping address before completing your order. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If you need to change your shipping address, please contact us immediately. Address changes cannot be guaranteed once an order has been processed.

7. Returns & Exchanges: For information about our return and exchange policy, please refer to our [Return Policy Page] or contact our customer service team.

8. Contact Us: If you have any questions about shipping or need further assistance, please contact our customer service team at [email address] or [phone number].

Thank you for shopping with us!